Dentsply Sirona Case Study

Dentsply Sirona, a global dental equipment manufacturer and distributor with a workforce of 20,000 employees across 25 countries, faced challenges in maintaining consistent HR processes amidst ongoing mergers and acquisitions. The organization sought a comprehensive HR solution to unify its varied systems, reduce costs, and simplify global operations. With its broad geographic reach and multiple local payroll providers, Dentsply required a solution that would provide standardized HR functions while supporting regional needs. Partnering with Chachapoya Consulting, Dentsply leveraged SAP SuccessFactors to establish a unified platform for HR management. Chachapoya’s solution helped Dentsply integrate different teams seamlessly and create a streamlined self-service system for employees and managers, which enhanced engagement and reduced the administrative burden on HR. The collaboration enabled Dentsply to build a centralized, scalable HR environment that adapted to the organization’s growth and integration needs, supporting its journey toward operational excellence. 

Chachapoya Consulting implemented SAP SuccessFactors modules, including Employee Central, Recruiting, Onboarding, and LMS, to create a streamlined HR system tailored to Dentsply’s global workforce. Through a centralized integration strategy, Chachapoya addressed Dentsply’s challenge of managing multiple local payroll systems, reducing the reliance on third-party software and lowering HR transaction costs. The implementation emphasized self-service capabilities, enabling employees and managers to handle routine HR tasks independently, which increased user engagement and satisfaction. Regional delivery centers were established to provide localized support, ensuring that Dentsply’s diverse teams received responsive assistance. By simplifying processes and enhancing functionality across regions, Chachapoya’s solution allowed Dentsply to unify its HR operations, reduce administrative overhead, and improve overall efficiency in workforce management.